Return & Exchange
|Product Types||Within 24 Hours||Above 24 Hours - Before Shippment|
|Non-personalized Items||Full refund||
Orders canceled within 7 days, 1% of the price of the items will be incurred as the handling charge.
Orders canceled after 7 days, 2% will be incurred as the handling charge.
|Personalized Items||3% of the price of the items will be charged as the material fee.||
Standard Shipping - the shipping fee is refundable.
Free Shipping - No refund.
Return & Refund
|Non-personalized Items||Free shipping - a $7 handling fee will be incurred.
Standard Shipping - the $11 shipping fee is non-refundable.
|The shipping fee for returning the items is to be paid by the customer, and we will pay the postage for sending the new items to customer.|
|Personalized Items||Items cannot be resold, none-refundable.||Items cannot be resold, none-refundable.|
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
1. If you want to return the items, please notify us by email, stating the reason and the order number within 14 days of receipt.
2. Any items must be sent back completely with the original package. All packages should be sent via a trackable method.